SHIPPING & RETURNS
Shipping Information
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Shipping Time: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
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Shipping Costs: Shipping costs are calculated based on your location and selected shipping method. Free shipping promotions are available periodically.
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International Shipping: We do not offer international shipping currently
Return & Exchange Information
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Return Policy: We accept returns within 30 days of purchase. Items must be unused, unworn, and in their original packaging and condition.
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Exchange Policy: Exchanges are allowed within 30 days of purchase for items of equal or lesser value. If you wish to exchange for a different size or color, please return the original item and place a new order.
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Return Process: To initiate a return or exchange, please contact our customer service team for a return authorization and instructions.
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Non-Returnable Items: Sale items, custom products, and damaged items outside of our control.
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Refunds
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Processing Time: Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method.
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Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part.
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Return Policy for Damaged Items
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At Prodigal Brand, we are committed to ensuring that you receive your items in excellent condition. However, we are not responsible for damages that occur after the item has been shipped, delivered or are caused by external factors.